The ask is random.
Someone remembers to ask for reviews only when business is slow. That means the happiest customers are never captured consistently.
Proof asset · Local/service businesses
The review request system most businesses never install.
Happy customers finish the job, then disappear. This system catches the handoff moment, asks once cleanly, routes unhappy customers privately, and turns fresh reviews into a repeatable growth loop.
Where revenue leaks
The timing is wrong.
Too early feels pushy. Too late gets ignored. The trigger should fire after completion, payment, delivery, or customer sign-off.
Bad feedback goes public first.
A good flow gives frustrated customers a private path before asking them to post publicly.
The build shape
Simple enough to install. Useful enough to compound.
01
Completion trigger
Job marked done, invoice paid, appointment completed, shipment delivered, or ticket closed.
02
Customer split
Satisfied customers get the public review link. Unhappy customers get a private recovery path.
03
Two-touch follow-up
One request, one reminder, then stop. No spam. No awkward team chasing.
04
Weekly proof digest
New reviews, weak spots, and unresolved unhappy customers land in one simple owner summary.
7-day implementation map
Day 1-2
- Map completion events
- Choose review destination
- Draft positive/private paths
Day 3-5
- Connect trigger source
- Build message logic
- Add suppression + stop rules
Day 6-7
- Test with past jobs
- Launch weekly digest
- Measure reviews requested vs. posted
No guarantee of ratings or review volume. The audit identifies the workflow and implementation path; actual customer behavior depends on service quality, policies, platform rules, and timing.
Fit check
Best for: local service, appointment, repair, home service, clinics, consultants, agencies.
If one more positive public review would help conversion, but asking manually keeps slipping, this is a clean $499 audit candidate.
Send the workflowUse the free swipe pack