Free Med Spa Swipe Pack · Instagram DM & Missed Lead Response

Six owner-approved DM and missed-lead scripts for med spas that lose bookings between the ping and the front desk.

Botox questions. Filler consults. Weight-loss inquiries. Laser package DMs. They all land in the same inbox — usually after hours, from a phone your injector cannot check between rooms. These scripts collect the right facts, keep every reply HIPAA-aware and claim-safe, and hand the front desk a booking-ready summary the next morning without pretending to give medical advice.

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The med spa pack

Answer fast. Collect the right facts. Never diagnose or price by DM.

First DM reply

For a fresh Instagram/TikTok DM asking about Botox, filler, laser, IV, or a weight-loss consult.

Thanks for reaching out! To get you routed to the right provider, could you share: which treatment you're curious about, whether this is your first time or a maintenance visit, and the best phone or email for booking? We keep treatment specifics off DM — we'll take you through details on a quick call or in-office consult.

Missed-call callback

For voicemails or missed calls during a busy treatment day.

Hi — this is [Spa Name] returning your call. Sorry we missed you; we were in with a client. To help us set up your consult, what treatment area are you interested in and what's a good callback window today or tomorrow? If you'd rather text a time, this number works.

Price question deflection

When someone asks "how much for lip filler / Botox / a package" in DM.

Great question. Our injector prices each plan based on units, product, and goals — we don't quote fixed pricing without a quick consult so no one over-buys. Want me to grab a complimentary 15-min consult slot this week? We'll walk through options and full pricing then.

Booking, follow-up, and re-engagement

Consult-to-booking nudge

When a consult happened but the treatment wasn't booked before they left.

Loved meeting you today! Based on your consult, here are the two openings that match what you shared: [day/time A] or [day/time B]. Reply with your pick and we'll hold it — deposit link goes out once you confirm.

Ghosted lead recovery

For inquiries that went cold after the first exchange.

Circling back on your [treatment] question — did you still want to grab a consult, or is now not the right time? Totally fine either way. If you'd rather I close the loop, just say "not now" and we'll pause outreach.

Post-treatment review request

Sent 24–48 hours after a treatment, from the front desk, human-approved.

Hi [First Name] — hope you're loving the results so far. If your experience with [Provider] was a good one, would you leave us a Google review? Here's the direct link: [review URL]. It's the single biggest thing that helps other clients find us. Thank you!

Automation map

Turn the DM chaos into a booking-ready queue your front desk actually opens.

Capture

Every Instagram DM, TikTok DM, missed call, voicemail, and web form creates one lead card — synced from Meta Business Suite, GHL, HubSpot, or whatever you already use.

Triage

Tag treatment interest (Botox, filler, laser, IV, semaglutide, package), first-time vs. returning, price question vs. booking-ready, and after-hours vs. business-hours.

Draft

AI drafts from approved copy only. No treatment-specific medical advice, no dosing, no unit counts, no before/after promises, no HIPAA-sensitive detail auto-sent. Every reply is human-approved on first-time customers.

Assign

Front desk opens a queue with the exact facts needed to book: treatment interest, preferred callback window, price-question status, and whether a deposit link is ready to send.

Measure

Track first response time on DMs, missed-call callbacks reached, consult-to-book rate by treatment, ghosted lead recovery, and review requests sent vs. reviews landed.

Not medical advice. Not a HIPAA compliance product. Every reply in this pack assumes owner or licensed-provider approval before send. Results depend on staffing, response speed, treatment mix, local market, and follow-through. If you handle PHI in DM, review your workflow with a HIPAA-qualified advisor.

Want the installed version?

Start with a Quickstart or a full Revenue Leak Audit.

The $27 Operator Quickstart maps one workflow — like Instagram DM → front desk queue → booking — into a buildable handoff you can hand to any operator. The $499 Revenue Leak Audit maps your real DM, missed-call, consult, deposit, and review request process into a 7-day implementation plan with the tools you already own.

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